Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of our Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last Updated” date, and take any other steps required under applicable law.

How We Collect and Use Your Personal Information
To provide our Services, we have collected and continue to collect personal information about you from various sources over the past 12 months, as described below. The information we collect and use may vary depending on how you interact with us.

In addition to the specific purposes listed below, we may also use the information we collect about you to communicate with you, provide our Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend our Services, our rights, and the rights of users or others.

What Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and use our Services. When we use the term “personal information,” it refers to information that identifies, relates to, describes, or could reasonably be associated with you. The following sections outline the categories and specific types of personal information we collect.

Information We Collect Directly From You
Information you submit directly through our Services may include:

Basic contact details including name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including username, password, and security questions.
Shopping information, including products you view, add to your cart, or add to your wishlist.
Customer support information, including information you provide when communicating with us via the Services.

Some features of the Services may require you to provide specific information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

How We Use Your Personal Information
Providing Products  and Services. We use your personal information to provide              Services to you, fulfill our contractual obligations, process payments, fulfill orders,            send account-related notifications, handle purchases, returns, exchanges, or other        transactions, create, maintain, and manage your account, arrange shipment,                  facilitate returns and exchanges, and allow you to post reviews.

Marketing and Advertising. We use your personal information for marketing and            promotional purposes, such as sending marketing, advertising, and promotional              messages via email, SMS, or mail, and displaying advertisements for products or              services. This may include using your information to better personalize services and        advertisements on our website and other sites.

Security and Fraud Prevention. We use your personal information to detect,  investigate, or take action regarding potential fraud, illegal, or malicious activities. If  you register an account to use the Services, you are responsible for keeping your account information secure. We strongly recommend that you do not share your  username, password, or other access credentials with others. If you suspect your   account has been compromised, please contact us immediately.

Communicating with  you .We use your personal information to provide customer support and improve service quality. This is in our legitimate interest to respond to you, provide effective service, and maintain our business relationship with you.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, it will be publicly accessible and viewable by anyone.

We cannot control who accesses the information you choose to make available, nor can we guarantee that those with access will respect your privacy or maintain security. We are not responsible for the privacy or security of any information you provide publicly or the accuracy, use, or misuse of information disclosed by you or obtained from third parties.

Third-Party Websites and Links
The website may contain links to websites or online platforms operated by third parties. If you click on a link to a website not affiliated or controlled by us, you should review its privacy and security policies and other terms and conditions. We do not guarantee nor are responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of their information. Information you provide in public or semi-public areas, including social media platforms, may be viewed by other users and is not restricted by us or the third party. Inclusion of such links does not constitute endorsement of these platforms or their content, unless explicitly disclosed in the Services.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints
If you have a complaint about how we handle personal information, please contact us using the information below. If you are not satisfied with our response, depending on your jurisdiction, you may appeal our decision or lodge a complaint with the local data protection authority.

International Users
Please note that we may transfer, store, and process your personal information outside your country, including the United States. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the EU Commission Standard Contractual Clauses, or equivalent contracts issued by relevant UK authorities, unless the destination country is recognized as providing an adequate level of protection.

Contact
If you have any questions about our Privacy Policy or this Privacy Policy, or wish to exercise any of your rights, please email us at info@rawxpro.com